Shipping Policy

Counted in business days from the moment you approve your proof, not from when you paid.

• Free ground shipping to all 50 US states. No minimum order.
• No hidden handling or packing fees. The quoted price is the price.
• Expedited air freight is available at cost. Ask us for a figure.
• Split deliveries to multiple addresses are billed separately per destination.

• Boxes ship flat and unassembled to keep freight cost down.
• Small runs go by parcel carrier. Large runs ship shrink wrapped on pallets.
• Pallet deliveries need someone who can unload. Ask us for a liftgate if you don't have a dock.
• Big orders may arrive in several cartons or on more than one truck.

You get tracking by email the day your order leaves our facility. It can take up to 24 hours for the carrier to show a first scan, so a quiet tracking page on day one is normal.

• Check your address at checkout. Once a job ships, we can't redirect it.
• Address corrections and re-delivery fees charged by the carrier are passed to you.
• We can't ship to PO boxes.
• Risk passes to you when the carrier collects from our facility.

Delivery dates are estimates, not guarantees. The usual causes of a slip:

• Slow proof approval on your side, which pushes everything back by the same amount
• Files that arrive incomplete or off spec
• Weather, holidays and carrier backlogs
• Board or material shortages, which we'll flag before we start

• Note any visible damage on the carrier's delivery paperwork before you sign.
• Email us within 48 hours with photos of the outer carton and the boxes inside.
• Keep the packaging until the claim is settled.
• Wait for the final tracking number before reporting a shortage. Multi-truck orders arrive in stages.

• We ship worldwide. International freight is quoted per order.
• Duties, import taxes and clearance fees are yours to pay.
• Customs can hold a shipment for days or weeks. That time isn't included in our estimates.
• Refused shipments aren't refunded.