This page explains what information we collect, why we collect it, how long we keep it, and what control you have over it. No legal maze, just plain answers.
The Custom Boxes Hub is a custom packaging and printing business. To make your boxes we need a few things from you: where to ship, who to bill, and what to print. We only ask for what the job actually requires.
This policy covers our website, quote forms, phone and email orders, and artwork uploads. By using any of these, you agree to the practices described here.
This policy applies only to channels operated by The Custom Boxes Hub, which include:
If you leave our site for an outside page, such as a shipping carrier's tracking page or one of our social profiles, that company's own policy applies there, not ours.
Information reaches us in three ways. They are different, so we list them separately.
Every piece of data has a job to do. Once that job is done, so is the use.
Building a quote, sending a proof, scheduling production and getting the boxes to you.
Pulling up your history for a reprint, a damage claim, or a delivery issue.
Seeing which pages confuse people and where the checkout gets stuck.
Spotting and blocking suspicious orders and chargeback attempts.
Emails about new box styles and seasonal offers, only if you subscribe.
Invoices and tax records we are required by law to hold on to.
We do not sell your personal information to anyone. Not email lists, not behavioural profiles, not anything else. That simply isn't our business model.
This section is specific to packaging work, so it's worth reading closely.
Cookies are small text files saved in your browser. We group ours into four categories.
| Type | What it does | How long | Can you turn it off? |
|---|---|---|---|
| Essential | Remembers your cart, keeps you logged in, runs security checks | Session or 12 months | No, the site won't work without them |
| Preferences | Saves your chosen units, currency and language | 12 months | Yes |
| Analytics | Aggregate traffic and page performance data | Up to 24 months | Yes |
| Marketing | Ad relevance and conversion measurement | Up to 13 months | Yes |
You can block or delete cookies in your browser settings. Blocking the essential ones will break the quote form and the cart. We also honour the "Do Not Track" browser signal wherever it is technically possible.
Only the people your order cannot be completed without:
Each of them works under a written agreement that limits them to the specific task we hired them for. Beyond this, we share information only when the law, a court order, or a valid legal request requires it.
Here is the most important point on this page: we do not store your card number on our servers.
The details you enter at checkout travel encrypted straight to a PCI DSS compliant payment processor. All we get back is whether the transaction succeeded, the amount, and the last four digits of the card so you can recognise the invoice.
Holding data forever is bad for you and bad for us. These are our default periods:
| Data | Retention period | Reason |
|---|---|---|
| Order and invoice records | 7 years | Tax and accounting requirements |
| Print ready artwork | 24 months | Reprints and repeat orders |
| Support conversations | 24 months | Complaint history and quality review |
| Marketing contacts | Until you unsubscribe | Based on your consent |
| Analytics logs | 14 months | Year on year comparison |
Once a period ends, the record is either deleted or anonymised so that it can no longer be linked back to any individual.
Your exact rights depend on where you live, but we honour all of the following for every customer:
Ask for a copy of everything we hold about you.
Fix a misspelled name, an old address, or a wrong number.
Ask us to erase your data, apart from records the law requires us to keep.
Take your data with you in a machine readable file.
Opt out of marketing or profiling at any time.
Making a request never means worse service or a higher price.
To make a request, email support@thecustomboxeshub.com with "Privacy Request" in the subject line. We will verify your identity first (an order number or your registered email works), then respond within 30 days. For complicated cases we may take another 30 days and will tell you if we do.
To stop marketing emails, click the unsubscribe link at the bottom of any message. You will still receive order confirmations and shipping updates, since those are service messages rather than promotions.
It's worth saying plainly that no system on the internet is 100 percent safe. We hold ourselves to industry standard measures, but no honest company can promise absolute security.
If a breach ever gives someone unauthorised access to your personal information, this is our plan:
Our services are built for businesses and adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their details, write to support@thecustomboxeshub.com and we will delete the record once we verify it.
Our servers and some of our service providers are based in the United States, and parts of our production or support team may sit in other countries. That means your data can be transferred and processed outside the country you live in.
Wherever that happens, we rely on recognised safeguards such as standard contractual clauses so the level of protection stays consistent with the law in your own country.
Our site links out to other places, such as carrier tracking, a payment gateway, or our social profiles. We don't control their content or their privacy practices, so it's a good idea to check their own policy before you share anything there.
Businesses change, tools change, and so does the law. We update this policy from time to time, and the "Last updated" date at the top changes with it.
If a change is significant, for example a new purpose for using your data, we will tell you beforehand by email or a notice on the site. In the event of a business transfer, merger or acquisition, your data may pass to the new entity, and that entity stays bound by this policy until you receive a new notice.
Whether it's a privacy request, a question, or something that just doesn't sit right with you, write to us directly. We aim to answer every privacy email within 2 business days.
21929 Katy Fwy, Unit B, Katy, Texas 77450